Please do not order your medication earlier than 10 days before it is due, unless by prior arrangement or special circumstances.
Please allow 3 clear whole working days (72 hours) before collecting your medication. For example, if you submit your request late in the day on a Monday afternoon or evening, it will not be ready early on the Thursday morning. You must wait to collect your medication late in the day on the Thursday.
You may also order repeats by fax 01403 752916
Alternatively if you have registered for our SystmOnline services, you may request repeat medication electronically with SystmOnline allowing 3 clear whole working days (72 hours) before collection.
Not signed up for SystmOnline? Read how to do this here
You may also email us your order using our online form - click here
We ask that telephone requests are not made as they may lead to misunderstanding and errors. If you have any queries about the service please speak to our trained dispensers who will be more than happy to help you.
What to do if you have run out of your medication and need an emergency supply.
During our opening hours, Monday to Friday 08:00 -18:30 call 01403 752246 and press option 2 to speak to a staff member of our dispensary team.
When we are closed, in the evening or during the weekend call NHS 111.
Living in a rural area we are able to offer dispensing services to all our patients who live more than one mile from a chemist.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
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